Global Security Operations Center Manager

GSOC Manager Position Summary The GSOC Manager is responsible for the technology, personnel, and overall performance of the company’s 24/7 Global Security Operations Center. This role combines enterprise IT and electronic security technology, GSOC operations management, and client-facing business development. The GSOC Manager ensures critical systems remain secure, reliable, scalable, and continuously available while leading GSOC personnel and supporting the growth of technology-enabled security services. The GSOC Manager reports directly to the Company President and directly supervises GSOC Supervisors and Operators. Key Responsibilities Technology & Systems Manage enterprise video management systems, access control platforms, IP cameras, NVRs, biometric devices, alarms, and related security technologies. Administer Windows Server, Active Directory/Entra ID, Microsoft 365, VMware/Hyper-V, SaaS platforms, backups, and related infrastructure. Manage network connectivity, VPNs, firewalls, Intrusion Detection/Prevention Systems (IDS/IPS), secure file transmission, endpoint protection, patching, and cybersecurity controls. Optimize network performance and data paths for high-bandwidth video traffic and large-scale video storage. Monitor system uptime, performance, storage capacity, network health, and vulnerabilities. Support integration of new client locations, cameras, access control systems, alarms, and related technologies into the GSOC. Develop PowerShell, Python, or similar automation for user provisioning, system health monitoring, and bulk device configuration. Evaluate and recommend technology improvements that enhance reliability, capability, efficiency, or client value. GSOC Operations & Leadership Manage, supervise, schedule, coach, and develop GSOC Supervisors and Operators. Maintain 24/7 staffing, operational readiness, and compliance with company procedures and client requirements. Direct daily GSOC activities, priorities, assignments, incident response, and escalation. Oversee incident communications, reporting, documentation, and coordination with field operations and client representatives. Develop and maintain SOPs, escalation protocols, contingency plans, and quality-control processes. Establish performance standards and hold personnel accountable for operational and client requirements. Maintain business continuity plans for technology failures, network disruptions, power outages, staffing shortages, and other operational interruptions. Client & Business Development Serve as the GSOC technical and operational subject-matter expert during client meetings, presentations, site visits, and demonstrations. Identify client security needs and help develop practical technology and monitoring solutions. Support proposals, scopes of work, technical presentations, pricing discussions, and implementation planning. Identify opportunities to expand GSOC, remote monitoring, video, access control, alarm, and related services with existing and prospective clients. Clearly communicate technical capabilities and business value to both technical and nontechnical audiences. Authority The GSOC Manager has day-to-day authority over: GSOC staffing, scheduling, assignments, and operational priorities. Direction of GSOC personnel during routine operations and critical incidents. Immediate operational actions necessary to protect personnel, client assets, systems, and continuity of operations. Routine system configurations, access permissions, maintenance activities, and technology changes within established company policies and standards. Enforcement of GSOC procedures, performance expectations, and client requirements. Recommendations regarding hiring, training, corrective action, technology investments, and service improvements. Escalation of significant incidents, outages, cybersecurity concerns, staffing deficiencies, and client-impacting issues. Qualifications 3–5+ years of experience in system administration, network operations, enterprise IT, electronic security technology, GSOC operations, or a related field.Strong experience with enterprise VMS, access control, IP cameras, NVRs, biometric systems, video storage, alarms, and related security technologies.Proficiency with Windows Server, Active Directory/Entra ID, Microsoft 365, virtualization, networking, firewalls, VPNs, backup management, SaaS administration, and enterprise security controls.Demonstrated supervisory or management experience.Strong troubleshooting, communication, presentation, and client-facing skills.Ability to manage multiple priorities in a 24/7 security environment. Preferred Experience managing or working in a GSOC, SOC, command center, or similar mission-critical environment. Experience supporting client presentations, demonstrations, proposals, sales, or business development. Functional PowerShell or Python scripting capability. Bachelor’s degree in IT, Computer Science, Cybersecurity, Security Management, or related field, or equivalent experience. Relevant certifications such as Azure Administrator, Security+, Network+, CCNA, VMware, ASIS CPP/PSP/APP, or major VMS/access control certifications. Core Competencies Tech Savvy – Applies technology to improve GSOC capability, reliability, and client solutions.Manages Complexity – Effectively manages multiple systems, incidents, priorities, and client requirements.Directs Work – Sets priorities, assigns responsibilities, and maintains operational control.Ensures Accountability – Holds personnel accountable for standards, performance, procedures, and client commitments.Communicates Effectively – Communicates clearly with employees, executives, clients, and technical personnel.Customer Focus – Understands client needs and develops solutions that create value.Persuades – Effectively presents solutions and gains support from clients, prospects, and internal stakeholders.